* Indicates a mandatory field

To complete the below form, provide your details, the property and complete the relevant section depending on the type of change.

Name/s on rates account *
Rates assessment number (e.g. 123456.7) *
Property address *
E-Mail Address
Phone Number
In order to change a current direct debit arrangement, you must agree to the Direct Debit Service Agreement.

I agree to the Direct Debit Service Agreement *

All requests will be processed within 7 working days. By completing this form you understand that if a direct debit is scheduled within this period it may still occur.

Do you wish to cancel the existing direct debit?
Do you wish to change the payment frequency?
New payment frequency
Pre-paid/scheduled amount

Quarterly Direct Debit payment
One payment will be debited quarterly on the due date to clear rates and charges.

Monthly Direct Debit payment
Payments will be debited on the last business day of each month. The total amount outstanding on your rate notice is automatically calculated into equal monthly amounts. Any balance that remains outstanding after the due date shown on your rate notice will incur interest at 11% pa compounding daily. Any interest will be included in the final direct debit of the quarter.

Fortnightly Direct Debit payment
Payments will be debited every second Thursday as per council’s direct debit schedule. The total amount outstanding on your rate notice is automatically calculated into equal fortnightly amounts. Any balance that remains outstanding after the due date shown on your rate notice will incur interest at 11% pa compounding daily. Any interest will be included in the final direct debit of the quarter.

Pre-paid Monthly Direct Debit payment - with the outstanding balance on the due date
Your nominated payment amount will be debited on the last business day of each month with the remaining balance debited on the due date as shown on your quarterly rates notice.

Pre-paid Fortnightly Direct Debit payment - with the outstanding balance on the due date
Your nominated payment amount will be debited every second Thursday as per council’s direct debit schedule and the balance outstanding will be debited on the due date as shown on your quarterly rates notice.

Please note: for pre-paid direct debits there will be times throughout the year where the last business day of the month occurs within a day or two of the due date shown on the rates notice. On these occasions two amounts will be debited from the nominated bank account in a short time frame

Do you wish to change the nominated pre-paid amount?
Current pre-paid/scheduled amount
New pre-paid/scheduled amount
Do you wish to change the bank account details?
Name of new bank
New BSB number
New account number
New account name/title