Scheduled maintenance
Some eServices functions will experience interruption from 5pm Fri 25th - 6pm Sun 27th Sept. We apologise for any inconvenience.

* Indicates a mandatory field
Given Names *
Surname *
Daytime contact number *
Mobile Phone
E-Mail Address
Postal Address *

Which property has the payment been made to?

Property address *
Rates Assessment Number *

  • Rates Re-valuation: If a re-calculation of rates has been done based on a change in valuation,
    please attach a copy of letter received advising change in valuation in the proof of payment field below.
  • Settlement: If the payment was made prior to settlement (sale) of a property, council requires:
    written confirmation from both solicitors that the requestor is entitled to have the money transferred and
    proof of all payments that make up the amount to refund/transfer.
  • Credit Balance: If a credit balance is showing on your rates assessment, council requires
    proof of all payments that make up the amount you wish to transfer/refund.
  • Incorrect Reference: If you identified that you may have used an incorrect reference, council requires
    proof of all payments that make up the amount to refund/transfer.

Tick your reason for refund/transfer and provide the information requested.

Date of settlement
Method of payment for credit balance/overpayment
Incorrect reference number used
Method of payment for incorrect reference number

Please attach the supporting documents requested above according to the reason for refund/transfer.

Bank statements and receipts from bank accounts being used as proof of payment must display details for the account holder, account details and payment made.

Tips for uploading files

  • Try and limit file sizes to avoid errors and long upload times. Many online tools and other software can assist.
  • File names should not contain any special characters.
Upload proof of payment *
Description *
Solicitor letters (if required)
Other supporting document
Other supporting document
Amount to be refunded
Refund via cheque
Refund via bank deposit
Account number
Account name
Reference number or details of where funds are to be transferred